You Said We Did
Voice
The reponses that we get from the Voice group are used to make changes to our services.
You Said |
We Did |
| 31% of customers did not know who their Housing Officer was | In the next edition of Lets Talk (May 2007) we will include a list of local contacts but our Contact Centre Agents are also well trained and able to offer help |
| One in 5 customers said that in their experience we did not return their call |
This has been raised with staff and highlighted in Customer Service training |
| Three out of 4 customers said they would recommend us to a friend | This is really good feedback and suggests we provide a
good service most of the time and we want to improve
this figure. We will carry out regular surveys via Voice Group and with other customers to ensure this is tracked and improved |
|
||
