Customer Leaflets/Booklets
You can download any of these booklets from the list below.
All of these booklets are available at our offices. If you would prefer a hardcopy , please contact your local office.
These are also available to download in alternative languages / translations if required, and selected leaflets are available as an online audio link - see below for further details.
Our booklets are currently being updated. The new audio versions should all be completed and posted here by the end of October 2008.
Rights |
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 Know your rights audio |
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| A tenant's guide by the National Customer Liaison Panel | ||
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Personal records audio |
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| Your right to information | ||
Neighbourhoods |
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 Harassment Document |
Harassment audio |
| How can we help | ||
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Anti-social behaviour |
Anti-social behaviour audio |
| Tackling it together | ||
Support |
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Living with a disability audio |
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| Adapting your home | ||
Your home |
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Moving Home audio |
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| Things to remember | ||
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Gas safety |
Gas safety audio |
| Keeping your home safe | ||
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Money |
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Managing your money |
Managing your money audio |
| What to do if you can't pay your bills | ||
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Paying your rent |
Paying your rent audio |
| How to manage your rent account | ||
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Housing benefit |
Housing benefit audio |
| How to get help to pay your rent | ||
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Our Service |
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Homes for rent |
Homes for rent audio |
| How we rent our homes | ||
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Swapping Homes |
Swapping homes audio |
| How to swap homes with another tenant | ||
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Customer Service |
Customer Service audio |
| What you can expect from us | ||
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Suggestions And Complaints |
Suggestions And Complaints audio |
| How to make a suggestion, complaint or compliment | ||
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